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FAQ

Capsule's new registration system allows you to create an account like those that you have on Facebook or Twitter. We save your information so that you can log in to your account each show using the username and password that you chose when you created an account. From there, you can register for all upcoming Capsule shows and update your account information as needed.

I received an error message that says that my email address is already registered.

Click the Forgot Username/Password link in the upper right hand corner of the registration homepage. You will be asked for your email address and your password will be emailed to you immediately.

I can't remember my username and/or password.

Click the Forgot Username/Password link in the upper right hand corner of the registration homepage. You will be asked for your email address and your password will be emailed to you immediately.

My company only has one email address. Can I register all of my employees under that email address?

No. If you only have one email address for all of the employees at your company, then please use their personal email addresses to register them. Everyone who registers must provide an email address.

I'm the one who has to register everyone from my company for the shows. How can I register them all at once?

Capsule needs to make you the Company Administrator for your company. Instructions are below:

CREATING AN ADMIN ACCOUNT:

  1. Make sure that you already have an account created in Capsule's registration system
  2. Email ? your name so that she can make you the Company Admin

USING THE ADMIN ACCOUNT:

  1. Log-in using your username and email address that you created when you made your account
  2. Click on the "User" tab in the top left corner - this page allows you to see all of the people from your company who currently have accounts in Capsule's system

Registering - Users who are ALREADY in the system

  1. Check the boxes to the left of the people who you would like to register for Capsule's upcoming show
  2. In the "Choose Event" drop-down menu at the top of the screen select the event you would like to register for
  3. In the "Choose Status" drop-down menu at the top of the screen select "Register"
  4. Click the "Update Statuses" button

Registering - Users who are NOT in the system

  1. Click the "+New User" button on the right side of the page (black button with white writing)
  2. Fill-in the blanks on the form that's on the next page
  3. Make sure to give them their own unique username and password at the bottom of the form
  4. Check the box(es) next to the event(s) you would like to register them for
  5. Click the "Submit" button to only register one person or
  6. Click the "Submit and Add User" button to register more people

How do I register my athletes and/or team riders?

Please email attend@capsuleshow.com for more information.

Please send any additional questions to ?.

Refund Policy

Once you purchase a ticket it is yours to have and to hold forever. Sorry, we do not offer refunds on any Capsule tickets.

We respect your right to privacy - view our policy

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